Why You Need an Online Presence and How It Will Help You Make More Money

If you run your own business, you’ve probably heard about an “online presence.”  So what exactly is it really?  And how can it be used to help build your business?  How much time is that going to take to build?

Simply stated, an online presence is created from everything that you do online.  It tells people about who you are, what you do, and where they can learn more about you.  This takes into account your website, social media, newsletters and ezines, blogging, article marketing, and any of your other online activities. Continue reading

How important is Customer Service?

My husband and I go to a special restaurant three times a year; my birthday, his birthday and our anniversary.  This place is special to us. When our waitress brought our drinks she wished me a happy birthday and pointed out that our menus were personalized and invited me to take them home as a keepsake (you can see my menu below).  I thought that this was a really thoughtful and smart way of connecting with their customers and it made me feel important and special.  What great customer service!  It reminded me of my favorite quote..

“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel”- Maya Angelou

This quote has always resonated with me.   Continue reading